Frequently asked questions
Due to their individuality, it takes us about 14 working days to complete orders, depending on the number of orders and their size. We try to make the realization as quickly as possible, but taking care of the aesthetic care and high technical quality of our products, we need some time to make them <3.
Yes, we send parcels to every corner of the world, by all generally available methods like courier companies or postal deliveries. If you want your foreign order to reach you by Postal Service write us a private message.
Since the products we make are fully personalized, in terms of size and color, they are not exchangeable. We encourage you to carefully read „how to measure your dog” and follow the instructions when measuring your dog. If you have any doubts about the right size, we invite you to write us a message, in which we will try to help you while measuring and matching the right size, we realize that measuring our furry companions is not the easiest task ;).
In this case, write us a message, we will choose the right size together with you, every dog is different 😉
